Our lead software engineer is the best at what he does but he is only available in working hours even if we need him for an emergency matter. What should I do about him?

In working hours ask for him how to avoid emergencies.

Emergencies should be identified and make a plan to mitigate them.

It’s a very important life balance if you want to have a good employee a long time.

It’s not sustainable in time to repeat inconveniences to smart people, for people that already have worked to those emergencies don’t happen.

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